We offer free delivery to the UK mainland on all orders over £50. For all other orders shipping costs will be calculated according to size, weight and destination; please go to the checkout to see these delivery charges.
FAQS
Whether you'd like to place an order or need some advice, our Original BTC Support team are always on hand to help with any enquiries you might have. To assist you in the meantime, please find our frequently asked questions below.
All our UK orders are dispatched on a next day service with DPD. Customers can upgrade their delivery, for example to a ‘before 10am’ service or arrange a Saturday morning delivery through the DPD website once they have received the tracking information. Please note, charges vary depending on the service required.
We only offer a standard delivery service for international shipments.
If you have an online account you can see the status, estimated dispatch date and track your order if it has been dispatched. If you do not have an online account, please refer to your order confirmation for the lead time; you will receive an email once your order has been dispatched.
If you have an online account you can see the status, estimated dispatch date and track your order. If the courier has noted your parcel has been delivered and it has not, please contact customer service via the Contact Form with your order number.
The lead time is stated on each product at the time of ordering; this will also be stated on your order confirmation for the complete order.
No, if you wish to have certain products delivered on certain dates or to different addresses, please make separate orders.
Please note that once an order has been dispatched customers can change the date of delivery, upgrade to a morning or a Saturday delivery or request the order to be left with a next-door neighbour. The delivery contact on the order will receive an email with directions about how to do this. We use DPD to deliver our products, unless the order is of a larger volume where it may be sent on a pallet.
On the day of delivery, customers will be contacted by either email or text (depending on which form of contact was given when placing the order) to inform them that the order will be delivered that day with a delivery time window. A tracking number will be supplied which can be used to re-arrange delivery, if necessary.
The couriers will leave a card with a number that will allow you to rearrange delivery.
Please contact us so we can raise an investigation with the courier.
Yes, we ship to the US. To place an order online, ensure that ‘US’ is selected as the country in the top-right corner of the website.
For countries outside of Europe, customers will need to arrange shipping themselves on an ex-works basis. Once the order is ready for collection, we will provide the weights and dimensions.
* Please note that the goods will be shipped as your responsibility with your courier.