The majority of Original BTC products are supplied with Original BTC's signature cotton-braided cable. Each cable has been designed to complement the design and finish of each product.
If you wish, it is possible to request a different colour from our range of signature braids. To do this you will need to contact us via the ‘Contact Us’ form; please make your request in the comments box and include the code of the product you wish to order. This will cost an additional £20 per light.
FAQS
Whether you'd like to place an order or need some advice, our Original BTC Support team are always on hand to help with any enquiries you might have. To assist you in the meantime, please find our frequently asked questions below.
We can supply fittings with extra cable as required. As standard, the majority of our pendant light fittings are supplied with 1.5m of cable which can be cut to the length required on installation. If you require more, you will need to contact us via the ‘Contact Us’ form; please make your request in the comments box and include the code of the product you wish to order along with the length of cable required. There will be additional charges.
*If you are a trade customer with an online account you will be able to select additional cable at the shopping cart, once you have placed the order we will be in contact.
Yes, we can provide specific wiring for different markets. When placing an order online the products will be wired for the country selected at the top right of the website.
We have a large range of products that have UL approval- please see our US website, the UL logo will be on the specifications sheet for the product.
We accept no responsibility for any use of the goods outside the market they were sold to or for any non-compliance of the goods with electrical or wiring regulations outside of that market.
Yes, please contact us through our Contact Us form, supplying your details and the purpose for which you require the photos.
Samples are provided at our discretion, this must be agreed prior to ordering. You will be charged/invoiced depending on your payment terms and the sample(s) must be returned to us in a resalable condition within 30 days for a refund.
Yes, please request any sample colour disks/cables via our Contact Form.
Yes, these will be sent with your order and are also available via the ‘downloads’ section on the product page. if these are missing please get in touch and we can send these over to you.
There is a spec sheet, showing drawings with the dimensions and technical information, which may be downloaded from each product listing. Look for the ‘Specifications & Downloads’ label next to the product imagery on the product page.
Yes, some of the more commonly requested parts are available to order online and can be found in the Accessories section. It is also possible to locate spare parts for a specific product by visiting the product page and scrolling down to the 'spare parts' section at the bottom. Not all products will have spare parts available to purchase on the website, and therefore will not have this section.
For any other parts, please contact customer service via the Contact Form and we will be able to assist you in supplying the required part. Please note, that spare parts are only intended for the replacement of damaged parts from Original BTC and Davey Lighting products and are not for sale to those wishing to assemble them with other manufacturers components/products. Braided cable is only sold as part of an Original BTC product and is not sold separately (whole cable assemblies may be purchased in the event a lampholder becomes damaged, or a longer length of cable is required for a pendant).
We provide replacement spare parts for ease to reduce electricians fees and to reduce the risk of further damage in transit, please see the Spare Parts Category Page.
We do not currently offer a rewiring service for purchased products; you will need to have this done by a certified electrician. Unfortunately, we do not provide the appropriate wiring spare parts, so these will also need to be sourced elsewhere.
Yes, please see our Bespoke Section or get in touch via our Contact Form with any bespoke requests.
As all bespoke products are made to order we would be unable to accept a return.
At Original BTC, we focus on local UK manufacturing, eco-friendly practices, and durable designs to minimise our environmental impact. We recycle materials, use energy-efficient LEDs, and prioritise reducing waste and emissions across all aspects of our business. Learn more on our Sustainability Page.