Delivery anywhere in the US is free of charge.
FAQS
Whether you'd like to place an order or need some advice, our Original BTC Support team are always on hand to help with any enquiries you might have. To assist you in the meantime, please find our frequently asked questions below.
If you have an online account you can see the status, estimated dispatch date and track your order if it has been dispatched. If you do not have an online account, please refer to your order confirmation for the lead time; you will receive an email once your order has been dispatched.
If you have an online account you can see the status, estimated dispatch date and track your order. If the courier has noted your parcel has been delivered and it has not, please contact customer service via the Contact Form with your order number.
The lead time is stated on each product at the time of ordering; this will also be stated on your order confirmation for the complete order.
No, if you wish to have certain products delivered on certain dates or to different addresses, please make separate orders.
Our Orders are dispatched with Fedex, please note that once an order has been dispatched customers can manage their delivery directly through the ‘FedEx Delivery Manager’. The delivery contact on the order will receive an email and or text with directions about how to do this. FedEx Delivery Manager allows customers to customize deliveries to fit in with them, with the following options:
- Proactive delivery status updates via text, email or phone
- Hold at FedEx Location
- Sign for a package to authorize FedEx to leave the package
- Provide delivery instructions, such as “leave at the front door”
- Request vacation hold to suspend deliveries
Fedex will release the package in one of three ways:
1. Obtaining a signature from someone at the delivery address.
2. Acquiring a signature from a neighbour, building manager, or other person at a neighbouring address.
3. Gaining authorization from the recipient to release the package without anyone present.
If you have any issues tracking your parcel just contact us and we can supply, you with the tracking number so you can see where your parcel is on its journey to you.
The couriers will leave a card with a number that will allow you to rearrange delivery.
Please contact us so we can raise an investigation with the courier.
We ship to Europe. To do this online you need to make sure that the correct country is selected at the top right of the website. Shipping to other countries outside of Europe & US would need to be arranged by yourself. Please fill in the Contact Form to make your request.